Chapman Products Frequently Asked Questions

FAQ Index

1. How do I become a registered Nairobi Professional?
2. Where can I find a Distributor of Chapman Products nearest to me?
3. Why doesn't my shampoo lather much the first time I apply it?
4. Who can use Chapman Products?
5. What is the Mission of Chapman Products Co., Inc?
6. What are the Chapman Products Co., Inc. office hours?
7. How long will it take to ship my order?
8. What are the Chapman Products Terms and Conditions of Sale?
9. How much does shipping cost?
   And how are shipping charges calculated?
10. Is there a discount on shipping?
11. Is there a Sensitive Scalp Formula Hair Relaxer in the Nairobi line?
12. Is it recommended that I only use Nairobi Professional Products?
    Can I substitute other products for Nairobi Professional products?
13. I need a Mild Hair Relaxer. Can I use Nairobi Regular Formula Hair Relaxer?
14. I need a Material Safety Data Sheet. How can I obtain one?

How do I become a registered Nairobi Professional?

[Click here.]

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Where can I find a Distributor of Chapman Products nearest to me?

You can find a Distributor of Chapman Products nearest to you by using our Distributor locator. [Click here]

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Why doesn't my shampoo lather much the first time I apply it?

[The first application of shampoo lifts most of the oil build-up on the hair and scalp and therefore less lather is produced. The second application will produce more lather than the first.]

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Who can use Chapman Products?

Chapman Products can be used by all people, young and old alike.

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What is the Mission of Chapman Products Co., Inc?

The CHAPMAN PRODUCTS CO., INC. MISSION is to be the #1 product to use by the professional worldwide by simply developing and maintaining a working relationship for life with the professional stylist.

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What are the Chapman Products Co., Inc. office hours?

Chapman Products Co., Inc.
Office hours: Monday thru Friday 9:am to 5:pm EST
Corporate Headquarters	CHAPMAN PLAZA 22 Howard Creek Drive Fountain Inn, SC 29644 P.O. Box 6533 Greenville, SC 29607	Phone: 1.800.736.5072 Fax: 1.864.862.6285
Warehouse	CHAPMAN PLAZA 22 Howard Creek Drive Fountain Inn, SC 29644	Phone: 1.864.862.6282 Fax: 1.864.862.6285

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How long will it take to ship my order?

Chapman Products offers same day shipping of all orders submitted by 3:PM [EST].
Click here to check the UPS Ground Time-in-Transit Map to see shipping time to your area.

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What are the Chapman Products Terms and Conditions of Sale?

Click here to view the complete Chapman Products Co., Inc. Terms and Conditions of Sale.

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How much does shipping cost?
And how are shipping charges calculated?

Shipping charges are calculated based on Four factors
¹ The Rates set by UPS (United Parcel Service) 
² The weight of your order 
³ The distance from our Warehouse in South Carolina to your address
⁴ Your preferred method of shipping [e.g. Regular Ground, Next Day Air etc].
*Please NOTE: When you place your order online:
After you have finished shopping and entering your ship to and bill to information.
You are asked to select your preferred method of shipping.
The weight of your order and the applicable shipping charges will be calculated
and displayed to you.

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Is there a discount on shipping?

No, there currently is no discount on shipping.

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Is there a Sensitive Scalp Formula Hair Relaxer in the Nairobi line?

Yes there is a Sensitive Scalp Formula Hair Relaxer in the Nairobi Professional Product line.
The Nairobi SENSITIVE SCALP HAIR RELAXER is a professional product.
Nairobi SENSITIVE SCALP HAIR RELAXER is sold to professional licensed cosmetologists only!

Click here to find your local Distributor | Click here for Online Ordering Instructions
Members can Click here to login and buy now!

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Is it recommended that I only use Nairobi Professional Products?
Can I substitute other products for Nairobi Professional Products?

Chapman Products Nairobi Professional Relaxer System has been specifically designed with precision balanced formulations to meet the requirements of all hair types.
Nairobi Professional Products are designed to work together synergistically.
In order to guarantee 100% hair satisfaction you must only use genuine Nairobi Professional products together.
Do not substitute other products for Nairobi Professional Products when using the Nairobi Professional Relaxer System as we cannot guarantee the results of other products.

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I need a Mild Hair. Relaxer can I use Nairobi Professional Regular Formula Hair Relaxer?

Yes¹, if you need a mild hair relaxer you can use the Nairobi Professional Regular Formula Hair Relaxer.
¹Always condition with Nairobi Professional Humecta-Sil after relaxing.

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I need a Material Safety Data Sheet. How can I obtain one?

To obtain a Material Safety Data Sheet you must be a licensed cosmetologist and have a valid ChapmanProducts.com User ID and Password. If you have a ChapmanProducts.com User ID and Password Click Here and Login, to go to the MSDS page. If you do not have a ChapmanProducts.com User ID Click here to obtain one.

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